JCM TechEdge

Application Management Services

Application Management Services(AMS) Offerings

Application Management Services (AMS) providers offer a variety of services to help organizations maintain, optimize, and ensure the smooth operation of their applications. Here's a breakdown of some common AMS offerings:

Core Application Management:

  • Service Desk & Incident Management: A single point of contact for users to report issues and a system for tracking, prioritizing, and resolving them.
  • Problem Management: Identifying the root cause of recurring incidents to prevent future occurrences.
  • Change Management: Planning, implementing, and reviewing changes to applications to minimize disruption.
  • Release Management: Planning, deploying, and managing new versions or updates of applications.
  • Application Monitoring: Continuously monitoring application performance and identifying potential issues before they impact users.

Advanced AMS Offerings:

  • Performance Optimization: Tuning and optimizing applications to improve speed, stability, and scalability.
  • Security Management: Implementing security measures to protect applications from vulnerabilities and cyberattacks.
  • Compliance Management: Ensuring applications comply with relevant industry regulations and standards.
  • Cloud Application Management: Managing and optimizing cloud-based applications.
  • End-User Support: Providing technical support to application users.
  • Development and Customization: Developing new features or customizing applications to meet specific business needs.
  • Business Process Integration: Integrating applications with other business systems to improve efficiency and automation.

Additional Considerations:

  • Managed Infrastructure Services: Some AMS providers may also offer services to manage the underlying infrastructure that supports applications, such as servers, storage, and networking.
  • Hybrid and Multi-Cloud Support: Many AMS providers offer services to manage applications deployed across on-premises, private cloud, and public cloud environments.
  • Focus on Specific Technologies: Some AMS providers specialize in managing applications built on specific technologies, such as Java, .NET, or Open-Source platforms.